Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
Selling direct without abandoning the OTAs
Direct booking and channel distribution are not opposites. What has to be true for both to run off one set of inventory.
Reaching guests where they already are
Messaging, a booking site, reviews and loyalty are one funnel. Buying them separately is how the guest record gets forked.
Exporting a report somebody else will read
Every report exports, and the export carries the same figures the screen did — including the caveats.
The numbers owners actually ask for
Occupancy, ADR, RevPAR, guest ledger and a day that closes once. Where each figure comes from and why it agrees with the others.
Attaching the receipt while you still have it
The cheapest moment to record a cost is the moment it happens. Everything after that is archaeology.
Expenses without becoming an accounting system
Categories you define, receipts attached, and a deliberate boundary around what this is not.
Clock-in that suits a property, not an office
Split shifts, self-serve punches and the difference between one working day and two.
From roster to payslip without a spreadsheet
Attendance that reconciles to payroll, and payroll you can regenerate without losing a manager's corrections.
What house laundry actually costs you
Linen is stock. Treating it as an expense line hides the losses that matter.
Laundry you can run, or send out
Guest and house laundry as a tracked workflow — including for properties that own no machine.
Pay now or pay at delivery
Two posting modes for bookable services, and why tours and treatments usually want different ones.
Booking a treatment that cannot be oversold
Two receptionists, one remaining place, one booking. What has to happen underneath for that to be reliable.