Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
The allergy nobody passed on
A guest tells reception at check-in. Four hours later the kitchen has never heard of it. This is the failure the record exists to prevent.
The company that would only pay for the room
Four consultants, one corporate account, and a bar tab nobody agreed to cover. How the bill is meant to come apart.
The stop-sell that only stopped the OTAs
Six rooms are closed for re-plastering. Your own front desk sells one of them anyway, because the rule was applied to the wrong population.
The room that was clean for three hours and nobody knew
A 2pm arrival waits in your lobby while the room they are waiting for has been ready since eleven.
The group booking you did not know you had sold
A wedding party holds eight rooms in June. In April the desk sells one of them to a walk-in — and nothing warns anybody until check-in.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
Statutory guest records without the paper file
Per-person identity recording, a registration card that is a snapshot, and a retention policy that actually runs.
Reading a passport at the front desk
Filling a booking from a scanned document, across scripts and multiple pages — and why a blank field is the safe answer.
When a translation is wrong and nobody notices
The failure mode of automatic translation is silence. Verifiability is the feature.
Translating a menu without losing your voice
Guest-facing content and admin interface strings are different translation problems, handled separately on purpose.
How accurate is an estimated calorie count?
An honest answer about what a recipe-derived nutrition figure is, and what it is not.
Building a menu from a photograph
Importing an existing menu, drafting descriptions from the real recipe, and estimating nutrition — with a human between every step and publication.