Resources
Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
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Case study
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
Aug 26, 20267 min read
Case study
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
Aug 7, 20267 min read
Case study
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
Jul 31, 20268 min read
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