Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
Reading a passport at the front desk
Filling a booking from a scanned document, across scripts and multiple pages — and why a blank field is the safe answer.
Translating a menu without losing your voice
Guest-facing content and admin interface strings are different translation problems, handled separately on purpose.
Building a menu from a photograph
Importing an existing menu, drafting descriptions from the real recipe, and estimating nutrition — with a human between every step and publication.
Every message on one channel
What it takes to move a property's whole notification catalogue onto WhatsApp without rewriting any of it.
Keeping rates in step with the agents
Allotments per channel, reservations onto your board, and settlements that reconcile without a spreadsheet.
Feedback tied to the stay it is about
A review request that knows which visit it follows is worth more than a generic one, to you and to the guest.
A booking site in an afternoon
A public site that shows the rooms you are actually selling, on your own domain, without a developer.
Messages guests actually read
Confirmations and requests on the app people already have open, sent from your own number.
Expenses without becoming an accounting system
Categories you define, receipts attached, and a deliberate boundary around what this is not.
From roster to payslip without a spreadsheet
Attendance that reconciles to payroll, and payroll you can regenerate without losing a manager's corrections.
Laundry you can run, or send out
Guest and house laundry as a tracked workflow — including for properties that own no machine.
Booking a treatment that cannot be oversold
Two receptionists, one remaining place, one booking. What has to happen underneath for that to be reliable.