Generic review requests are ignored because they arrive detached from the experience. Feedback attached to a specific visit can be read alongside what actually happened that night.
Because feedback is linked to the stay and the folio, a complaint about slow service can be read next to the order timings, and praise for a particular member of staff can reach the person it is about.
Erasing a guest under a data request anonymises their feedback rather than deleting it. A comment stops being personal data once it cannot be attributed, and deleting it would burn service history for no privacy gain.
Requests are dispatched on the same catalogue-driven notification path as everything else, so a property chooses the channel and writes its own words.