One board for every booking, whatever channel it came from
Direct, walk-in and OTA reservations on a single rooms board — confirmed, arrived, seated and checked in without a second system.
SEE IT IN ACTION
Every reservation is checked against pooled room-type availability before it is confirmed.
OVERVIEW AND BENEFITS
From enquiry to check-in on one screen
Reservations carry the guest, the dates, the rooms and the deposit from the moment they are taken. At check-in they promote into a stay that every outlet in the property can bill to.
Multi-room bookings that hold together
A family taking three rooms is one reservation with a rate and occupancy per room — not three bookings to keep in step.
Deposits carried onto the stay
A pre-arrival deposit is held on the reservation and transferred onto the stay folio at check-in, so the guest bill foots without manual entry.
A real status trail
Pending, confirmed, arrived, seated, completed, cancelled and no-show are recorded with who did it and when.
WHY IT MATTERS
The same room, sold twice, is the expensive mistake
Availability is two questions — is this room free, and can this room type be sold at all. Answering only the first is how a group block gets sold out from under the organiser.
8reservation states tracked end to end
1board for direct, walk-in and OTA
0rekeying between booking and check-in
Illustrative figures — replace with measured results before publishing.
PRODUCT DETAILS
What the desk actually does, covered
Reservations, waitlists and the online request queue in one place — with the guards that stop a booking being taken the property cannot honour.
Multi-room reservations
Book several rooms on one reservation, each with its own rate override, pricing plan and AC mode.
Availability guard
Pooled room-type sellability is re-checked on create and on edit, so group holds and stop-sells are respected.
Deposits & policies
Record what a booking must hold and by when; the deposit transfers onto the stay folio at check-in.
Waitlist
Park an enquiry you cannot accommodate and offer it a room the moment one frees.
Online request queue
Website booking requests land as pending — accept, reject with a reason, or suggest alternative rooms.
Identity documents
Upload NIC, passport or licence scans against the reservation and extract guest details from them.
Check-in opens the stay, not just the door
Checking a guest in creates the master stay party and its folio. From that second, every outlet has somewhere to post.
The deposit moves:any pre-arrival payment transfers onto the stay folio as a deposit tender.
The rooms attach:each booked room joins the stay with its own check-in and check-out stamps.
The outlets connect:restaurant, spa and laundry can charge the room from the moment the key is handed over.
COMPARISON
Vestibel vs. a booking spreadsheet
Capability
Vestibel
Spreadsheets
Point solution
Multi-room reservations with per-room rates
Pooled availability including group blocks
Deposit carried onto the stay folio
Online request triage with alternatives
Guest identity documents on the booking
CUSTOMER STORIES
“
Vestibel gave us one guest record across rooms, restaurant and spa — check-in time is down 40% and we stopped losing restaurant charges entirely.
Dinesh Weerakoon · General Manager, The Banyan House
Placeholder story — no customer-story content exists yet.
A 30-minute walkthrough with your rooms, rates and outlets — no slides.
FAQ
FAQ
Yes. A room-mode reservation books any number of rooms, each carrying its own rate override, pricing plan and AC mode, with one of them marked primary.
Two guards run inside the same transaction: a row lock and overlap check on each specific room, and a pooled room-type sellability check that sees group blocks, channel allotments and stop-sells.
Yes. The admin create and edit paths accept past check-in dates for late entry and corrections. The public booking paths keep the floor at today.
Mark them no-show. The status, the reason and the actor are recorded, and any deposit disposition — retain, refund or forfeit — is an explicit decision rather than a default.
