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Why a booking status trail matters more than a status

Confirmed, seated, checked in, no-show, cancelled. Each transition is a decision somebody made, and the record of who made it is the useful part.

June 4, 20265 min read

A single status column tells you where a booking is now. It cannot tell you how it got there, and almost every awkward conversation at a front desk is about how it got there.

Vestibel stamps each transition with its own timestamp and actor — arrival, seating, check-in, cancellation, completion — rather than overwriting one field. That is what lets a manager answer "when did we mark this a no-show, and who decided that" three weeks later.

Backdating is deliberately an admin-only affordance. The front desk may record a stay that already happened, because late entries and corrections are real work. The public booking paths cannot: a guest must never be able to book the past, so the floor that prevents it defaults to on and only the admin path opts out of it.

Cancellation now requires a decision about the deposit — retain, refund or forfeit — because leaving money in an undefined state is how a deposit quietly becomes nobody's problem.

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