Pair your own WhatsApp numbers and route booking confirmations, reminders, folio receipts and guest requests to a direct chat, a group, or the guest themselves.
SEE IT IN ACTION
Included on every plan. Your own number, your own templates, your own routing.
OVERVIEW AND BENEFITS
A transport, not another inbox
WhatsApp is wired in as a notification channel alongside email and SMS. The same catalogue of events, the same templates, the same per-event settings — it just decides which number sends and which chat receives.
Messages that get read
A booking confirmation on WhatsApp is opened. The same message in email frequently is not.
Route per event
Send the guest their confirmation, and send the housekeeping alert to the operations group.
Your own number
Pair the number guests already have for your property, by QR or pairing code.
WHY IT MATTERS
A guest request that arrives by email arrives too late
The channel a guest will actually use is the one already on their phone. Meeting them there turns a complaint at checkout into a request you handled that afternoon.
3destination types — direct, group, guest
1template catalogue across all channels
0extra cost — included on every plan
Illustrative figures — replace with measured results before publishing.
PRODUCT DETAILS
Pairing, routing and copy
Everything between your number and the guest’s phone.
Number pairing
A guided wizard using a QR code or a pairing code, with live status.
Multiple numbers
Pair more than one and choose which sends for which event.
Event routing
Per notification event, choose direct recipients, a group chat, the customer, or any combination.
Editable templates
Per-channel message bodies with the placeholders each event provides.
Image messages
Attach an image to a WhatsApp template where the event supports it.
Delivery jobs
Each destination is a queued job, so one bad chat id cannot block the rest.
Included, not upsold
Guest messaging is not a premium tier. It is the channel most of your guests prefer, so it ships on every plan.
Your number, your identity:messages come from the property, not from a shared shortcode.
Opt in per event:nothing is sent over WhatsApp until you switch that event on.
Same words everywhere:the template catalogue keeps the WhatsApp and email copy consistent.
COMPARISON
Vestibel vs. messaging by hand
Capability
Vestibel
Manual
Bulk SMS tool
Triggered by real booking events
Sends from your own number
Per-event channel routing
Editable per-channel templates
Group chat destinations for staff
CUSTOMER STORIES
“
Vestibel gave us one guest record across rooms, restaurant and spa — check-in time is down 40% and we stopped losing restaurant charges entirely.
Dinesh Weerakoon · General Manager, The Banyan House
Placeholder story — no customer-story content exists yet.
A 30-minute walkthrough with your rooms, rates and outlets — no slides.
FAQ
FAQ
You pair one of your own WhatsApp numbers against the Vestibel gateway through a guided wizard, using a QR code or a pairing code — the same way you would link a desktop client.
Yes. Each notification event routes independently, so a housekeeping-overdue alert can go to an operations group while a booking confirmation goes to the guest.
Yes. Every event has an editable template per channel, using the placeholders that event provides. Reset to the seeded default at any time.
No. WhatsApp guest messaging is included on every plan.
