Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
Two hundred menu items and a week you do not have
The dullest part of adopting any new system is typing in the menu — and it is the reason most adoptions stall.
The shirt that had to be ready by six
A guest with a dinner, a laundry bag with no tracking, and a phone call to reception every hour.
The spa treatment that was never billed
An in-house guest, a diary on the desk, and £180 that leaves the property with them.
Whose order was that?
One tablet, six waiters, a disputed comp and no way to answer a question that should be trivial.
The stocktake that took a Sunday and told you nothing
Four hours counting a store room, a variance nobody can explain, and the reason the exercise gets quietly abandoned.
The dish you were losing money on all summer
A popular main at a healthy-looking margin, until you cost the modifiers people actually order with it.
The ticket the kitchen never saw
A printer jam on a Saturday, two hundred covers, and one table sitting for fifty minutes wondering where their food is.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The room that was clean for three hours and nobody knew
A 2pm arrival waits in your lobby while the room they are waiting for has been ready since eleven.
How accurate is an estimated calorie count?
An honest answer about what a recipe-derived nutrition figure is, and what it is not.
Building a menu from a photograph
Importing an existing menu, drafting descriptions from the real recipe, and estimating nutrition — with a human between every step and publication.
What house laundry actually costs you
Linen is stock. Treating it as an expense line hides the losses that matter.