Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
A restaurant till that knows about rooms
Charging a dinner to a room is trivial when both live in one system, and a nightly reconciliation chore when they do not.
Out of order, out of service, and the revenue difference
One of these takes a room off sale. The other does not. Getting the distinction wrong quietly costs you nights.
Housekeeping queues that populate themselves
A cleaning list somebody has to write every morning is a cleaning list that is wrong by ten o'clock.
Stop losing money to untracked stock
FIFO costing, recipe-level deduction and count sessions — what it takes to know your real food cost rather than guessing at it.