Field notes for people who run properties
Guides, reports and working practice from the team building Vestibel — written about behaviour that ships, not roadmap.
The answer your AI should refuse to give
A guest asks about the pet policy at midnight. The confident wrong answer is worse than no answer at all.
The restaurant charge that never reached the room
The single most common piece of lost revenue in a hotel with a restaurant, and the two-system seam that causes it.
The Tuesday that quietly costs you a thousand pounds
A single ordinary day at a twenty-room property, and the six places money leaks when the systems do not talk.
Multi-room bookings that hold together
A family in three rooms is one booking, one deposit and one bill — or it is three chances to lose track of them.
The property management stack a small hotel actually needs
Front desk, rooms board, rates and folios are one system or they are four reconciliation problems. What the joins have to be.
Stop losing money to untracked stock
FIFO costing, recipe-level deduction and count sessions — what it takes to know your real food cost rather than guessing at it.
What a night audit actually does
The operating day does not end at midnight. Here is why that matters for every revenue figure your property reports.