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Loyalty points that behave themselves

Tiers keyed on spend, expiry that is forward-only, and why an existing balance is treated as goodwill.

July 18, 20266 min read

A points scheme becomes a liability the moment it stops being predictable, and the two commonest ways that happens are tiering on the wrong number and retro-fitting expiry.

Tiers key on lifetime spend, never on lifetime points. A tier carries an earning multiplier, so tiering on points creates a feedback loop where points buy a multiplier that buys more points — and any historical over-accrual becomes permanent.

Expiry is forward-only. Which earning a past redemption consumed is not recoverable from the ledger, so no expiry date is invented for a historical balance; those points simply never expire. New points carry a lot with a date, consumed oldest-first.

A hand-set tier is locked and survives every nightly recompute, because silently demoting a guest the property told they were Gold is exactly what the flag exists to prevent.

The whole module ships inert — expiry disabled, no tiers seeded — so enabling it is a decision rather than a surprise.

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